Frequently Asked Questions
Everything you need to know about upgrading your living space with TUFFY.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger items like sofas or dining sets, our specialized white-glove delivery team will contact you within 48 hours of purchase to schedule a convenient delivery window.
What is your return policy for home decor?
We offer a 30-day 'Love Your Home' guarantee. If you aren't satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is in its original condition and packaging.
Are your materials sustainably sourced?
Yes, TUFFY is committed to sustainability. We partner with manufacturers who use FSC-certified wood, recycled textiles, and eco-friendly finishes to ensure your home looks good and feels good.
Do you offer assembly services?
Most of our large furniture pieces include complimentary professional assembly. For smaller 'Ready-to-Assemble' items, we provide detailed digital guides and all necessary tools inside the box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger home investments.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal where you can monitor your shipment's progress to your door.