Returns & Exchanges
At TUFFY, we stand by the quality of our home goods and offer a 30-day return window for items in their original condition and packaging. If your purchase doesn't perfectly fit your space, we are here to help make it right with a simple return process.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return.
Pack with Care
Place the items back in their original TUFFY packaging, ensuring all hardware and assembly instructions are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing